If you are unhappy with how Compare Data Group Ltd (the controller for Compare Builders) has used your personal information, you have the right to complain directly to us. We acknowledge every data complaint within 30 days and respond substantively as soon as we can.
You can also complain to the Information Commissioner’s Office at any time — ico.org.uk/make-a-complaint — whether or not you complain to us first. For access, correction or deletion requests, the quickest route is your privacy settings or privacy@comparedatagroup.com.
Make a complaint
What happens next
- You get an automatic acknowledgement by email straight away.
- Our privacy team investigates and responds — within 30 days for the acknowledgement duty, and as quickly as we can for the substance.
- If you are not satisfied with our response, you can escalate to the Information Commissioner’s Office.
Complaints about a builder or a job (rather than data) belong on Report an issue.